App / Mobile
From RTP and volatility to rollover conditions and KYC steps, this glossary gives you plain-language definitions for the terms you encounter across the lobby, your account wallet, and the sportsbook.
When a term on screen is unfamiliar, it slows down every decision — from choosing a slot game to completing a Bank Transfer withdrawal request.
The lobby, cashier, account settings and information area each use a distinct set of terms. Recognising which family a term belongs to tells you exactly where to look and what action it relates to on your current screen.
Terms like RTP, volatility, paylines, RNG and house edge appear on game detail panels and in provider information where the studio exposes them.
Over/under, Asian handicap, moneyline and spread belong to the sportsbook area. These terms appear directly on the betting slip when you select a cricket or football market. The odds format — decimal or fractional — can usually be changed in your account display settings.
Deposit, withdrawal, e-wallet, account balance, pending transaction and KYC are cashier and account terms. In the cashier you see these when adding funds via Rocket or Bank Transfer and when reviewing your transaction history. KYC status is shown in the account verification section.
Rollover, turnover requirement, qualifying wager and eligible games are terms attached to any promotional offer. They appear in the offer detail page and in the active bonus section of your account. Reading these before accepting a information tells you exactly what activity counts toward meeting the condition.
The definitions below cover the terms you encounter most often inside the game lobby and on game detail panels. Each answer is a concise working definition — not a technical paper.
RTP stands for Return to Player. It is the percentage of total wagers a game is mathematically set to return to players over a very large number of rounds.
House edge is the mathematical advantage the platform holds on every bet. It is the mirror of RTP carries a 4% house edge. This figure is built into the game mechanics by the studio and applies consistently across all sessions on that title.
Volatility describes how a slot distributes its payouts. High volatility means wins arrive less often but tend to be larger when they do.
A wager or turnover requirement is the total amount you need to bet before a promotional credit or gameplay becomes available for withdrawal. The requirement is always a multiple of the credited amount and applies only to eligible games listed in the information terms.
In a slot, jackpot refers to the highest prize available from a specific feature or pay combination within that game.
A live dealer game streams a real human dealer running a physical table — baccarat, roulette or blackjack — via video feed. You place bets on screen while watching the dealing happen in real time. Live dealer titles appear in the live casino section of the lobby.
These definitions cover the sportsbook markets, payment methods and account management language you encounter outside the game window itself — in the cashier, the betting slip and the account verification section.
Asian handicap is a cricket or football betting format that eliminates the draw outcome by giving one side a goal or run advantage before the match starts.
Over/under is a market where you wager on whether a combined statistical total — runs in cricket, goals in football — will be higher or lower than a number set by the sportsbook. The actual match result does not affect this wager; only the specific total does.
Rollover is the number of times you must wager a credited amount before it qualifies for withdrawal. A rollover of 10x on a 500 Taka credit means placing 5,000 Taka in eligible wagers. The information terms page shows the exact multiplier and which game categories count.
An e-wallet is a mobile-based digital payment service — such as Rocket — that holds a balance you can use for deposits and withdrawal requests. In the cashier, selecting an e-wallet option shows you the account number or wallet ID field you need to complete the transaction.
KYC stands for Know Your Customer. It is a verification process where you submit identification to confirm your account ownership. The account section shows your current KYC status.
A pending transaction is a deposit or withdrawal request that has been submitted but not yet processed to a final confirmed or failed state.
Understanding individual definitions is useful, but terms rarely appear in isolation on screen. When you open a slot from the lobby — say, a Pragmatic Play title — the game detail panel may show RTP alongside a volatility rating.
When you open a slot detail panel, volatility rating sits next to RTP where the studio publishes it. A low volatility rating means the game suits shorter sessions with steadier balance movement — useful context before you start a round on mobile.
On the cricket sportsbook, an Asian handicap selection shows the adjusted line next to the team name on your slip. The final payout multiplier reflects the handicap already applied, so the number on the slip is your actual return calculation, not a pre-handicap figure.
After a promotional credit is applied, your account bonus section shows the remaining rollover amount as a running total. You can track eligible wagers against the requirement there — no need to calculate it manually from the information terms.
Before completing a Bank Transfer withdrawal, the cashier checks your KYC status automatically. If verification is incomplete, the account section surfaces the document submission step directly in that flow so you can resolve it without navigating away.
If a term in the lobby, cashier or information section is not covered here or you want to confirm how it applies to your specific account situation, our support routes are open for those questions. No term should leave you guessing at what action to take.
The live chat option is accessible from the account page on mobile and desktop. Use it to ask about a specific term you see in your cashier or betting slip — the support team can explain what it means in the context of your current account state.
For detailed questions about KYC requirements, information conditions or transaction status labels, email support lets you attach a screenshot of the screen where you encountered the term. The address is published in the contact section of the site.
The help centre pages on the site carry step-by-step explanations of account processes including wallet verification, Bank Transfer request steps and what each transaction status label means in the cashier. Start there for self-service clarification before contacting the team.
These questions cover practical use — how the defined terms connect to actions you take in the account, cashier and lobby on em11 specifically.
Open the game detail panel from the lobby by tapping or clicking the game tile without launching it. Where the studio publishes RTP, the figure appears there. Not every studio exposes this data, so the field shows only when the provider has made it available.
Log in and open the account settings section. Your verification status is displayed there alongside any pending document requests. The cashier will also surface a KYC prompt at the point it becomes required for a transaction — usually before your first withdrawal request is processed.
Each Rocket deposit or withdrawal request is recorded in your transaction history with a status label — pending, confirmed or failed. The entry shows the date, amount and method. You can check this history at any time from the account area without contacting support for routine status queries.
Yes. The active bonus or information section of your account shows the current rollover progress as a running figure. It updates as eligible wagers are placed, so you can track how far through the requirement you are without recalculating manually from the original information terms.
Pending means the request is in the processing queue and has not yet reached a final state. Bank Transfer requests can take longer to confirm than mobile wallet routes like Rocket.
The odds format preference — decimal, fractional or other available formats — is usually found in account display or settings. Changing the format updates how odds appear across all open sportsbook markets, including cricket and football betting slips, without affecting the underlying payout calculations.