App / Mobile
em11 is clear about what data we collect, why we hold it and how you can review or correct it at any time. This policy applies to your account activity on em11 and depends on your local law and eligible region.
When you open an account on em11, we collect the details you enter during registration — your name, contact information and any payment identifiers linked to your chosen method, such as a Rocket mobile number or Bank Transfer account reference. We use this data to operate your account, process transactions and respond to your support requests. We do not sell your personal data to third parties. Data shared with payment processors — including Rocket and Bank Transfer rails — is limited to what those processors need to complete your transaction. We store account records for as long as your account is active and for the retention period required by applicable rules in your eligible region. You can request a summary of the data we hold at any time by contacting our support team through the published route in your account dashboard. Cookies and session identifiers are used to keep you logged in on mobile access and to understand how the site is navigated; you can adjust cookie preferences through your browser settings. This policy may be updated when our data practices change, and the current version is always available at em11/privacy-policy/.
This policy covers activity directly on em11 — your account, your transactions and your interactions with our support team. It does not extend to third-party services you reach through our platform, and eligibility for any account feature depends on your local law and applicable region.
Data collected when you log in, update profile fields or change your security credentials is fully within the scope of this policy. You can review or correct this data by opening the account settings section in your dashboard.
Payment data tied to Rocket or Bank Transfer is processed through those payment rails. We hold only the reference data needed to match a transaction to your account; the payment processor holds full transaction records under their own policy.
Browsing data — pages you visit, session length, device type — is collected by our analytics cookies. This helps us keep mobile access smooth and understand which account routes you use most. You can limit this through browser cookie controls.
Game studios, external links and any service outside em11 operate under their own privacy terms. We are not responsible for data practices on third-party platforms, and this policy does not govern what those services collect from you.
You have real choices about the data we hold on your account. First, you can request a copy of the personal data tied to your em11 account — open the support route in your dashboard and submit a data access request. Second, if any detail is wrong — your registered mobile number, Bank Transfer reference or contact email — you can correct it directly in account settings or ask our support team to update it for you. Third, if you want to close your account and ask us to remove your data, contact support with that request; we will process it in line with our retention rules and applicable regional requirements. Fourth, questions about how a specific piece of data is used can be raised at any time through the support contact path. None of these actions require you to justify your request — simply reach out through the published channel and we will respond. Access and eligibility for these rights depend on local law and your eligible region.
Submit a data access request through the support route in your account dashboard. We will confirm what data we hold, including registration details and any payment references linked to Rocket or Bank Transfer activity on your account.
Wrong mobile number or outdated contact email? Update it in account settings yourself, or message support with the correction. Changes take effect on your account once verified through the step shown in your dashboard.
If you are unsure how a specific data point is used — for example, how your Rocket payment reference is stored — contact support directly. We will explain the exact purpose and retention period for that data.
You may ask us to close your account and delete your personal data. We handle these requests in line with our retention obligations and the rules applicable in your eligible region. Contact us through the published support route.
If you have a question about this policy, want to exercise one of your data rights or need to report a concern, use the contact routes published in your account. We do not publish channels or hours we cannot stand behind, so the routes below reflect only what is visibly available from your signed-in dashboard.
Open the support section inside your em11 account to submit a privacy-related request. This route is accessible from any mobile or desktop browser once you are logged in, and it keeps your request linked to your account record.
The live chat widget is available from within your signed-in session. Use it to ask about data held on your account, request a correction or get clarity on how a specific data point — such as your Bank Transfer reference — is stored.
For formal data requests — access, correction or removal — you can also write to us via the email address published on the Contact page of em11. Include your registered mobile number so we can locate your account record without delay.
We take a straightforward approach to data security: collect only what is needed, keep it only as long as required and give you a clear route to act on it. Your account session on mobile access is protected by standard session tokens that expire when you log out. Payment references for Rocket and Bank Transfer are stored as reference identifiers, not as full financial credentials. Cookie data is held at the session and analytics level only — we do not use cookies to build advertising profiles. Retention periods depend on applicable rules in your eligible region, and we review these regularly. If this policy is updated, the new version replaces the previous one at em11/privacy-policy/ on the date of change.
Your logged-in session is protected by tokens that expire on logout. On mobile access, the session follows the same security model as desktop. We do not store your password in readable form at any point in the account lifecycle.
Cookies on em11 cover login session, analytics and site navigation. You control non-essential cookies through your browser settings. Disabling analytics cookies does not affect your ability to log in or access your account wallet.
We store only the reference data needed to match a Rocket or Bank Transfer transaction to your account. Full payment credentials remain with the payment processor. You can see which payment references are linked to your account in the wallet section.
When this policy changes, we update the version at em11/privacy-policy/ and note the effective date at the top of the page. Continued account use after a posted update means you have seen the revised terms. Contact support if you have questions about any change.
These are the questions we hear most often about how we handle account data, cookies and your rights under this policy. If your question is not covered here, use the support route in your account dashboard.
We collect the registration details you enter — name, contact email, mobile number and any payment identifiers such as a Rocket number or Bank Transfer reference. We collect only what is needed to operate your account and process your transactions on em11.
We do not sell your data. We share payment references with processors like Rocket or Bank Transfer only to complete your transactions. Game studios and other third-party services on the platform operate under their own privacy terms, separate from this policy.
Submit a data access request through the support route in your signed-in dashboard. We will confirm the personal data linked to your account, including registration fields and payment references, in line with the applicable rules for your eligible region.
Yes. Open account settings to update your contact details directly, or contact our support team and ask them to make the correction. Changes are applied once the verification step shown in your account is completed. This covers your mobile number, email and linked payment references.
We keep account data for as long as your account is active and for the retention period required by applicable rules in your eligible region. If you request account closure and data removal, we process that request in line with our retention obligations.
We use session cookies to keep you logged in, analytics cookies to understand navigation and no advertising-profile cookies. You can disable non-essential cookies through your browser settings. Doing so does not affect your ability to log in or access your account wallet on mobile or desktop.