App / Mobile
This page sets out how em11 operates its terms, handles your account data, and what choices are available to you. Access to em11 depends on your local law and eligible regions — read this before you use any part of the platform.
em11 operates as a private member platform and sets its terms in line with the laws of eligible regions. Nothing on this page creates a legal certainty about your access — whether the platform is available to you depends entirely on the laws in force where you are located in Bangladesh. We apply these terms to every account equally, including accounts that use Rocket or Bank Transfer as their active payment method. Your account wallet activity, transaction records and account-level settings all fall under these terms the moment you complete registration. We do not waive these terms for any user based on payment method, account age or activity level. Where a term conflicts with local law in your region, local law takes priority and we ask you to contact support before proceeding. We update these terms periodically; the version published on this page is the one currently in force. If you accessed the platform through a mobile browser or the mobile web interface, the same terms apply as on desktop. We keep a revision log available through the support route listed on this page.
These terms apply to your registered account and all activity connected to it. Understanding what falls inside and outside the scope helps you know when to contact us directly versus when to refer to a third party.
Login, session management, password recovery and any account-level action you take through the em11 interface are covered fully by this policy. Steps you take inside your account dashboard are governed here.
Deposits and withdrawals processed through Rocket or Bank Transfer on your em11 account fall within scope. The policy covers the record of the transaction on our side; your payment provider has its own separate terms.
Game lobbies, promotional notices and editorial content published directly on em11 are covered. Content accuracy, availability by region and session-level display all sit under this policy framework.
Payment processors, mobile network providers and game studios supplying content to the lobby operate under their own terms. em11 is not liable for the conduct or policies of those third-party services outside the account interface.
You have several concrete actions available to you under this policy — and most of them start inside your account area rather than through a formal request process. If you believe a transaction record or account detail is incorrect, you can raise it directly through the support route on this page without waiting. Reviewing your own records is straightforward: your account dashboard shows your deposit history, withdrawal requests and session log, which you can check at any time from a mobile browser or desktop. Correcting personal details — such as your registered contact number or account name — requires you to submit a change request through the support channel; we do not allow self-edit on identity fields for security reasons. If you have a question about how your data is used, or you want to understand what information we hold about your account, you can request that through the same contact route. We aim to respond to account-related queries within the timeframe shown in our support documentation.
Open your account dashboard from any mobile browser to see your full transaction and session history. No special request is needed — this is visible once you are logged in and authenticated.
Submit a correction request through the support channel if any registered detail is wrong. Identity fields are not self-editable; our team processes these requests after account verification.
If something in these terms is unclear or you disagree with how a term has been applied to your account, contact us through the published support route and reference the specific term you are asking about.
You can ask what account-level data we hold about you. Submit the request through support with your registered account details and we will respond through the same channel.
Policy questions, account correction requests and data enquiries all go through the same contact routes we publish on the platform. Use the channel that fits your situation — live chat for fast account queries, email for formal written requests, and the help centre for self-service answers on common policy points.
Open the chat widget from any page on em11 while logged in. Use this route for account-level questions that need a quick response — including transaction discrepancies involving Rocket or Bank Transfer.
For formal written requests — such as data queries, account correction submissions or policy clarifications — send your message to the support email address published in the help centre. Include your registered account ID.
The help centre on em11 covers common policy questions, account access steps and transaction record queries. Check here first before raising a live request, as many answers are already documented.
Account security, data retention and cookie use are all parts of this policy that affect you directly. We outline each area below so you know what we do, why we do it, and how to ask us to change it.
We collect the information you provide during account registration and through your use of the platform — including payment method records for Rocket and Bank Transfer. We do not sell account data to third parties outside the platform's operational requirements.
em11 uses session cookies to keep you logged in across pages and preference cookies to remember your settings. You can manage cookie preferences through your browser settings; blocking certain cookies may affect how your account functions on mobile.
Your account is protected through your login credentials and any verification steps active on your profile. We do not display full account details in any public-facing area. If you suspect unauthorised access, contact support immediately through live chat.
We retain account records for the period required by our operational terms. If you want to understand the retention period for your specific account type, or to request a change, use the email support route and reference your account ID.
These are the questions we hear most from people reading the legal section. If your question is not covered here, the live chat and email support routes are available for account-specific queries.
Access to em11 depends on local law and the eligible regions where the platform operates. This policy applies to your account if you are in an eligible region. If you are unsure whether access is permitted under your local law, check before registering or continuing to use the platform.
Transaction records for Rocket and Bank Transfer are stored against your account on our side. Your payment provider also holds records on their end under their own terms. We do not share your account data with your payment provider beyond what is needed to process the transaction.
Send a correction request through the email support route published in the help centre. Include your registered account ID and the specific detail you want corrected. Identity-related fields require verification before we process any change — our team will tell you what verification is needed.
Yes. Submit a data enquiry through the email support channel with your registered account ID. We will confirm what account-level information we hold. The turnaround time is noted in our support documentation, and we respond through the same channel you used to contact us.
Contact us through live chat or email and reference the specific term you are querying. Provide your account ID and any relevant transaction reference. We review each case against the published version of the policy that was in force at the time the action occurred.
We update the policy when our operational terms or local requirements change. The version on this page is always the current one. We do not send automatic notifications for minor updates, so we suggest checking this page periodically if you have an active account.