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These terms set out how em11 operates your account, what you can do within it, and what applies when you access our services from Bangladesh or any eligible region. Reading them means you know exactly where you stand before you make any move on your account.
By opening and using an em11 account, you enter into an agreement with us on the terms set out here. These terms govern how your account operates, how transactions are processed, and what rules apply to your use of the platform. Access to em11 services depends on your local law and the eligible regions we serve — we do not make any representation that these services are lawful in every location, and it is your responsibility to check the position under the law where you are based. We reserve the right to update these terms when our operations, payment arrangements or applicable rules change. When we make a material change, we will notify you through the account area or by the contact address on your profile. Continued use of your account after notification means you accept the revised terms. If any specific term conflicts with a published rule in your account area, the account-area rule applies for that transaction or activity. Payment transactions processed through Rocket and Bank Transfer are subject to the terms of those respective providers in addition to ours. Your account wallet reflects confirmed transaction records; disputes about a specific deposit or withdrawal should be raised through the support route listed in the account area before any external escalation.
Understanding the boundaries of these terms helps you know which rules apply where. The four areas below mark what falls inside this policy and what sits outside it.
These terms apply fully to your em11 account: login, profile settings, wallet transactions and account-level controls. Any action you take while signed in falls within this scope, including deposits made via Rocket or Bank Transfer and any record kept in your account history.
All payment activity routed through our platform — whether via Rocket, Bank Transfer or any other configured method — is covered here. Transaction records are held in your signed-in account area. The terms of the payment provider itself also apply alongside ours for each method used.
Game content, promotional notices, lobby displays and editorial copy published on em11 are governed by these terms. Content is made available for your personal, non-commercial use only. You may not copy, redistribute or commercially exploit any part of it without our written consent.
Services operated by third parties — including payment processors, game studios and external links — are outside the scope of these terms. We are not responsible for the policies or practices of those services. We recommend reviewing their own terms before using them.
These terms are not just obligations — they also describe practical actions available to you. Your signed-in account area is the main place to review transaction records, check wallet history and update profile details. If you notice an error in your information — for example, a contact address or payment record that does not match your own records — you can correct it directly through the account settings fields shown there. For anything that cannot be changed through self-service, our support route is the right path. We handle correction requests on a case-by-case basis and we do not require you to repeat information we already hold. You also have the option to request a full summary of what your account holds; submit this request through the support contact listed in the account area, and we will respond through the same channel. Access to these controls depends on your account being in good standing and on the eligible region rules that apply to your location.
Your full transaction and activity history is visible in the signed-in account area. Filter by date or method — including Rocket and Bank Transfer entries — to find a specific record without contacting support.
Profile fields you entered at registration can be updated directly in account settings. For fields that require identity verification before a change is accepted, the account area will display the required step.
If a term here is unclear, or you believe something on your account does not match what these terms say, raise it through the support route in your account. Include your account reference and the relevant transaction date where possible.
For account actions that cannot be completed through self-service, our support team handles requests on a case-by-case basis. Use the contact route in your account area rather than any external channel to keep your request tracked.
If a term in this policy affects your account and you need to discuss it with us, the routes below are the ones we actively monitor. We do not publish response times, but each route goes to the same team that handles account and payment queries.
The support link inside your signed-in account area is the fastest route for terms and account questions. It keeps your query tied to your account record from the start.
Live chat is available from the account area when you are signed in. Use it for questions about a specific transaction, a wallet record or a term you want clarified before taking an account action.
For written records of a terms-related question or a formal correction request, email contact is available through the address shown in the account area under the support section.
These are the practical commitments we keep around how your information and this policy are managed.
Account data — including your registered contact details, wallet history and session records — is held and used only as described in this policy and our privacy notice. We do not share your personal data with third parties for marketing purposes, and payment records via Rocket or Bank Transfer are held for the period required by applicable rules.
We use cookies to keep your session active and to remember account preferences across visits on mobile or desktop. You can review and manage cookie settings through your browser; restricting certain cookies may affect how parts of the account area behave during your session.
Your account is protected by the credentials you set at registration. We never ask for your password through chat or email. If you believe your account access has been compromised, use the account recovery path shown on the login page and contact our support team immediately.
When these terms change in a way that affects your account rights or payment conditions, we notify you through the account area or by the contact address on your profile. The current version of these terms is always the one published on this page.
The answers below cover the questions we hear most often about how these terms apply to your account and what your options are.
Yes. All payment activity processed through your em11 account — including Rocket and Bank Transfer — falls within these terms. The payment provider's own terms also apply alongside ours. Your transaction record for each method is visible in the signed-in account area.
When we make a material change, we notify you through the account area or at the contact address registered to your account. Continuing to use your account after that notification means you accept the updated terms. The version on this page is always the current one.
Most profile fields can be updated directly in account settings while you are signed in. For fields that require identity verification before a change is accepted, the account area will show the step you need to follow. If you cannot update a field yourself, raise it through the support route.
Yes. Submit your request through the support contact in the account area. We will respond using the same channel. Include your account reference to speed up the process. Access to this depends on your account being active and in good standing.
Access depends on your local law and the eligible regions we serve. We do not confirm that our services are lawful in every location. It is your responsibility to check the rules where you are based before opening or continuing to use an account.
Raise the question through the support route in your signed-in account area. Include your account reference, the relevant date and the specific term in question. Our support team handles each case individually and will respond through the same channel you used to contact us.